Privacy Policy
Effective date: July 15, 2026
NightDesk (“NightDesk,” “we,” “us,” or “our”) provides AI-powered reception, messaging, and booking services to local businesses. This Privacy Policy explains how we collect, use, and protect information when you interact with NightDesk, or with a business that uses NightDesk to communicate with its customers.
Information we collect
- Information you provide. Your name, phone number, email address, and the contents of the messages, calls, or forms you send when you contact a business served by NightDesk or request a demo or consultation.
- Information from the businesses we serve. The services, prices, hours, policies, and FAQ content a business gives us so we can answer on its behalf.
- Usage information. Basic technical data (such as device or browser type and interaction logs) used to operate, secure, and improve the service.
How we use information
We use information to answer questions, qualify inquiries, and book appointments on behalf of the business you contacted; to send appointment confirmations, reminders, and replies; to operate, secure, and improve the service; and to respond to your requests.
SMS / text messaging
If you provide your mobile number to a business served by NightDesk (for example, by calling, texting, or submitting a booking or contact request), you consent to receive text messages related to your inquiry, such as appointment confirmations, reminders, and replies.
- Message frequency varies based on your interactions.
- Message and data rates may apply.
- Reply STOP to unsubscribe at any time; reply HELP for help.
We do not sell your personal information, and mobile information and SMS opt-in consent are never shared with, or sold to, any third parties or affiliates for marketing or promotional purposes. Opt-in data collected for text messaging is used solely to deliver the messages you requested.
How we share information
We share information only with service providers that help us operate the service (such as telephony, messaging, and AI-infrastructure providers), and only as needed to provide the service. We do not sell your personal information. We may disclose information if required by law or to protect our rights and the safety of others.
Data retention and security
We retain information only as long as needed to provide the service and meet legal obligations, and we use reasonable technical and organizational measures to protect it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your choices and rights
You may opt out of text messages at any time by replying STOP. You may request access to, correction of, or deletion of your information by emailing hello@nightdeskhq.com. Businesses served by NightDesk are responsible for their own customer relationships and any additional notices they are required to provide.
Sensitive verticals
For dental, medical, and similar businesses, we follow applicable rules (including HIPAA-aware handling in the United States) and can enter into a data-processing agreement with the business.
Children’s privacy
The service is not directed to children under 13, and we do not knowingly collect their personal information.
Changes to this policy
We may update this Privacy Policy from time to time. The effective date above reflects the most recent version.
Contact us
NightDesk · 1350 Lake St Ste K PMB 2003, Roselle, IL 60172 · hello@nightdeskhq.com